ON ALL SMART PRODUCTS from Smart Technologies, Inc. are final! NO RETURNS WILL
return your purchase on Audio, Furniture, Podiums, Projectors and Projector
Screens for any reason in the original unopened box within 14 days of receipt
for an exchange or a refund of the purchase price excluding our shipping and
return requests must be submitted to, and approved by our customer service
Return Merchandise Authorization (RMA) must be issued within this 14 day
period, and the item must be received in our fulfillment center within 30 days
of the ship date in order to qualify for a return or exchange.
will be a 20% restocking fee charged for all returns that were not due to an
error on our part, via damage in shipment, or DOA / Defective. All returns must
be in the original unopened box.
order in which there was "Free Shipping", our actual outbound
shipping costs will also be deducted from your return refund. You will also be
responsible for all return shipping costs.
keep in mind that once an order has shipped, it cannot be cancelled. If you
refuse an order, it will then fall under our standard return policy, where
roundtrip shipping costs will be deducted from your refund.
note: custom made/ordered items are not returnable.
returns must include the following:
- The original unopened packaging
(manufacturer's box, plastic bags, styrofoam, etc.)
- The manufacturer documentation
(manuals, warranty cards, registration information, etc.)
- All of the accessories (remote
controls, batteries, carrying cases, software, etc.)
- The original intact UPC
barcode. Do not cut out the UPC code (for rebates or any other reason)
until you have examined and tested the product to your satisfaction.
Removal of the UPC code voids any possibility of return regardless of RMA
or credit request status.
- A valid Return Merchandise
Authorization # (RMA). To receive your RMA# please contact our customer
support department and be sure to have your order number accessible.
Freight / Shipping Damage :
merchandise will be replaced and/or repaired at our discretion. It is the
responsibility of the purchaser to inspect ALL shipments received for freight
damage. If you find that merchandise has been damaged while in shipping, simply
refuse the shipment. If the item is shipped via truck, make the truck driver
wait for you while you inspect the item. Failure to inspect the item will
result in loss of protection. If you cannot check the item at the time of
delivery, or if the trucking company will not give you the time to check, MARK
THE PACKAGE DAMAGED ON THE BOX AND THE DELIVERY RECEIPT BEFORE SIGNING, and
keep the box for review later. If the item happens to have concealed
damage, we will then be able to process a return claim.
If UPS / FedEx leave
the package at the door and you are not available to inspect it for freight
damage, you need to call your FedEx / UPS office within 24 hours of delivery
and file an immediate freight claim to report damage in addition to calling us
for replacement parts.
DOA / Defective Items :
If your item arrives Dead on Arrival (DOA) or is defective upon receipt, please contact Customer Service immediately for an RMA #. DOA / Defective items can be returned for exchange only. If you do not want a replacement unit sent out, than the standard return policy and restocking fee will be applicable to the order.
Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.
Despite our best efforts, a small number of the items in our tremendous selection may be mis-priced. If an item's correct price is higher than our stated price, we will attempt to contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Length of time for the issued credit to appear in your account is based on your individual bank or card issuer.
Website Errors :
We make every possible effort to provide as current and accurate product information as is available to us from the manufacturers and distributors of the products we sell. Product information from these manufacturers and / or distributors is subject to change at any time. Smartboards.com reserves the right to update information on our website at any time without notice.
Information on this website regarding product, features, services and manufacturers - including pricing, availability, shipping and special offers - may include typographical errors, omissions or inaccuracies. These errors will be corrected upon discovery.If you are not fully satisfied with your product purchase, you may return it as per our standard return policy.